DPD Standard delivery
FREE delivery on all orders £75* or more.
Our DPD Standard delivery service is 2-5 days. Please allow a few extra days for delivery to Northern Ireland and Highlands & Islands areas. During busy times delivery may take a little longer and split deliveries could be more likely.
*excluding Highlands & Islands and Northern Ireland.
Next Day delivery
We can deliver on the Next Working Day if you order before 2pm on a weekday. Next Day delivery is charged at £6.95.
We can deliver on Saturday/Sunday if you order before 2pm on a Friday. Saturday/Sunday delivery is charged at £12.95.
Please note: Next Day + Saturday/Sunday delivery services are subject to availability. While we always aim to provide you with the best possible service, we may need to disable these services at times when capacity is not available.
|UK Delivery DPD Tracked and Signed For|
|FREE delivery on orders over £75|
|*orders placed before 2pm|
|Highlands & Islands Offshore Postcodes||2-3 DAY SERVICE|
|DPD Offshore Two Day||£19.20|
|Northern Ireland||2-3 DAY SERVICE|
|DPD Offshore Two Day||£16.80|
|Republic of Ireland*||5-7 DAYS|
|DPD Road Service||£9.95|
|*additional duties and customs charges may apply upon delivery|
Unlimited is a membership programme that gives you unlimited delivery on any volume of bottles in the UK (excluding Channel Islands and BFPO addresses) for an annual membership fee.
Cancellations, Replacements and Returns
If you buy any of our wines and it is faulty or you don’t like a bottle, please see our Quality Guarantee section below.
If you change your mind about some or all of your order, you may also cancel your order up to and including 14 calendar days after the day on which you receive your order. Please email email@example.com quoting your order number and we will arrange to collect (free of charge) the unwanted products and reimburse the appropriate sum paid including delivery costs (up to the amount charged for the least expensive kind of delivery service we offer) within 14 calendar days after the day on which you tell us that you wish to cancel. However, if you handle the goods whilst they are in your possession in a way which would not be permitted in a shop (for example, by opening a bottle of wine or removing a seal), we will reduce your refund to reflect the reduction in the value of the goods.
Please let us know if you wish to cancel an order by emailing our Customer Services team firstname.lastname@example.org, including details of your order to help us identify it. All refunds given will be made by the same payment method you originally used to make payment.
As we’re so confident about all of our wines we are happy to replace or refund any bottles of wines which are faulty or that you don’t enjoy, subject to the following conditions:
If a bottle of wine is faulty
If a bottle of wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the faulty bottle with a bottle of the same type of wine (or if not available, a bottle of another type of wine which is of equivalent value). Alternatively if you prefer we will credit your account with an amount equal to the value of the bottle. We reserve the right to ask you to provide evidence of the fault and/or to collect the faulty bottle for inspection (at our cost).
If a bottle of wine is not faulty but you did not enjoy it
If, having opened a bottle, the wine was not to your taste, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the bottle with a bottle of another type of wine which is of equivalent value. Alternatively, if you prefer we will credit your account with an amount equal to the value of the bottle.
If you don’t enjoy any of the wines or suspect that they may be faulty please contact our Customer Services team using one of the methods in the “Contact Us” section below and one of our wine advisers will be more than happy to assist.
This Quality Guarantee is in addition to, and does not affect, your legal rights in respect of any of our products or services (for example, if any of our products are not of satisfactory quality). In particular, we are under a legal duty to supply goods that are in conformity with this contract. You have certain legal remedies if we breach these rights. For more information about your legal rights, please contact your local Citizens Advice Service or Trading Standards Service. To exercise your legal rights, please contact our Customer Services team using one of the methods in the “Contact Us” section below.
Instructions for delivery
When you choose your delivery address you will have the option to leave a delivery instruction (e.g. to specify a safe place or to request that your wines are left with a neighbour etc.).
For deliveries outside of the UK, additional customs duties and/or levies may apply, including any import or export duties and any excise taxes, which may lead to a change in the gross prices offered. Such customs duties and/or levies shall be borne by the Buyer in the respective statutory amount. Furthermore, deliveries outside the UK can only be made if there are no legal or disproportionate logistical obstacles to the delivery.
What is your returns policy?
We really hope that you enjoy your delivery but if you need to arrange a return please email us at email@example.com. Every bottle is covered with our 100% Guarantee.